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Code d'Examen: 3304
Nom d'Examen: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )
Questions et réponses: 69 Q&As

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NO.1 A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?
A. Hunt Group Form
B. Agent LoginID Form
C. Feature-Related System-Parameters Form
D. Station Form
Answer: B

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NO.2 What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center
Elite.? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E

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NO.3 Which three statements about circular hunt groups are true? (Choose three) A. The next call to the hunt
group is offered to the next station in the members list in a round robin fashion, starting with the first
administered station.
B. The call distribution is dependent of how long stations have been idle.
C. The call distribution is independent of how long stations have been idle.
D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not
answer the last call.
E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer
the last call.
Answer: A,C,D

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NO.4 Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E

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NO.5 Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose
three)
A. Monitor bcms agent
B. Monitor bcms skill
C. Monitor bcms split
D. Monitor bcms system
E. Monitor bcms vector
Answer: B,C,D

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NO.6 A supervisor wants to endure that a specified group of agents logout at a specified time during the work
week.
How can this be accomplished?
A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)
Answer: B

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NO.7 A call center operations manager wants agents to manually enter a code to identify the reason for being
in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes
Answer: C

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NO.8 While configuring the Service Observing feature, which three forms should be configured and/or
verified?
A. System Parameters
B. Class of Service
C. Feature-Related System Parameters
D. Class of restriction
E. Station
Answer: C,D,E

Avaya   3304   3304   3304

NO.9 What provides built-in real and historical reporting capabilities for the call center, including reports for
Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
A. VvStats
B. Service level maximize (SLM)
C. Basic Call management System (BCMS)
D. Automated Number Identification (ANI)
Answer: C

Avaya   3304   3304

NO.10 A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or
agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Answer: D

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Code d'Examen: 3300
Nom d'Examen: Avaya (Avaya Aura® Contact Center Administration Exam)
Questions et réponses: 61 Q&As

Code d'Examen: 3200.1
Nom d'Examen: Avaya (Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam)
Questions et réponses: 65 Q&As

Code d'Examen: 3304
Nom d'Examen: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )
Questions et réponses: 69 Q&As

Code d'Examen: 3203
Nom d'Examen: Avaya (Avaya Aura Messaging Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

Code d'Examen: 3600
Nom d'Examen: Avaya (Avaya Ethernet Routing Switch Implementation and Maintenance Exam)
Questions et réponses: 129 Q&As

Code d'Examen: 3101
Nom d'Examen: Avaya (Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam)
Questions et réponses: 104 Q&As

Code d'Examen: 3102.1
Nom d'Examen: Avaya (Avaya Aura® Session Manager and System Manager Implementation and Maintenance Exam)
Questions et réponses: 69 Q&As

Code d'Examen: 3100.1
Nom d'Examen: Avaya (Avaya Aura Communication Manager Administration Exam)
Questions et réponses: 58 Q&As

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NO.1 What is Avaya's recommended order when upgrading servers in a multi-server deployment?
A. Always upgrade the Storage server first and then the application servers.
B. Always upgrade the application servers in the deployment first and then the other
C. Servers can be upgraded in any sequence.
D. All servers can be upgraded simultaneously.
Answer: A

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NO.2 A manager claims that mailbox 5608 is dormant and has not being used for more than 30 days. Where
would you verify this information?
A. the application server
B. the Users and Uninitialized Mailboxes reports
C. the Uninitialized Mailboxes report
D. the User Activity log
Answer: D

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NO.3 A user has a completely functional Avaya Aura Messaging mailbox arid the Message Waiting Indicator
(MWI) light is working. The user informs you that text notifications are not being received on the cell
phone. You log on to the system and see that text notification has been set up correctly on I user
preferences page.
What can you do to test the connectivity to the user's cell phone service provider?
A. Use the SMS Connection diagnostic from the Messaging SMI.
B. Use the SMTP Connection diagnostic from the Messaging SMI.
C. Use the POP3 Connection diagnostic from the Messaging SMI.
D. Use the Mail Delivery diagnostic from Messaging SMI.
Answer: D

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NO.4 A user was unable to login yesterday but can login today. The user does not remember the exact details
but may have received a timeout or an invalid password.
If the user is unable to login again, which two actions should you perform to troubleshoot this situation?
(Choose two.)
A. Open the System Management Interface and navigate to Messaging Administration > Messaging
System (Storage) > User Management and review the User properties.
B. Open the System Management Interface and navigate to Messaging Administration > Messaging
System (Storage) > User Activity Log Configuration and ensure that Activity Log Enabled is set to yes.
C. Open the System Management Interface and navigate to Diagnostics > Diagnostics (Application) and
make a test call to that specific User.
D. On the Administration menu, click Messaging > Logs > User Activity, and review the Subscriber Activity
log for a specified timeframe.
Answer: B,D

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NO.5 On which two virtual servers do we install the WebLM license file received from the Avaya licensing and
Delivery System (PLDS)? (Choose two.)
A. on the Console Domain Network Configuration (cdom) of the Storage Server
B. on the System Domain (Domain 0) on all of the application only servers
C. on cdom of the Single Server
D. on the System Domain (Domain-0) on any one of the application servers
E. on Avaya Aura Messaging on the first application server in the Domain
Answer: A,C

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NO.6 The WebLM server controls the use and access of Avaya Aura Messaging features through licenses
which must be purchased including the number of Avaya Aura Messaging enabled mailboxes the
customer wants to us.
Which two statements are accurate regarding licensing the Avaya Aura Messaging system? (Choose
two.)
A. A license can be created by Avaya Backbone support; in the event that the permanent license has not
yet been issued; this temporary license will expire in 30 days.
B. The license is created based on the Host ID of the Storage Server.
C. Avaya technicians and Business Partners connect to the Avaya support site and Product Licensing and
Delivery System (PLDS) to order and retrieve the license file dining installation of theserver.
D. An enterprise license allows the same license to be shared with multiple Messaging systems within an
organization.
E. User mailbox count can only be changed through PLDS either by purchasing additional seats or
moving seats between licenses.
Answer: B,D

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NO.7 An end user has a completely functional mailbox but complains that when using Notify Me to phone is
configured with a long distance number, calls are not received. The user is one of the groups of users with
this problem. Other users can use long distance numbers for their Notify Me to Phone number
successfully. Your testing reveals that the problem is exactly as described using the same long distance
number; one user successfully uses Notify Me to Phone and a non working user cannot.
What is causing the problem?
A. The non working users class of service does not allow long distance dialing from the system.
B. The non working users mailbox configuration is set to disallow long distance dialing from system.
C. Dialing rules have been configured incorrectly for the system.
D. The non working users do not have extensions that are configured in the switch.
Answer: A

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NO.8 An end user has a completely functional mailbox but complains that when using Notify Me to Phone is
configured with a long distance number, calls are not received. The user is one of a group of users will this
problem. Other users can use long distance numbers for their Notify Me to Phone numbers successfully.
Your testing reveals that the problem is exactly as described using the same long distant number; one
user successfully uses Notify Me to Phone and a non working user cannot.
What is causing the problem?
A. The non working users class of service does not allow long distance dialing from the system.
B. The non working users mailbox configuration is set to disallow long distance dialing from the system.
C. Dialing rules have been configured incorrectly for the system.
D. The non working users do not have extensions that are configured in the switch.
Answer: A

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NO.9 Where do you define topology properties for an Avaya Aura Messaging system?
A. on the storage server, which then applies them to the associated Application servers
B. on the Application server, which then applies them to the associated Storage server
C. on both the Application server and the associated Storage server
D. on each Application Server of a cluster and on the associated Storage server
Answer: A

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NO.10 Which type of data do you need to enter in the Connection field of the SIP specific configuration.?
A. Thefully Qualified Domain Name (FQDN) of the far end switch.
B. The hostname followed by the port of the far-end switch.
C. theIP address and port of the far end switch.
D. theFQDN and port of far end switch.
Answer: C

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